Customer reviews of Lancers Of Beckenham

By Felice W on 09 March 2017 | Verified purchase

Excellent service from both gentlemen; they were extremely helpful throughout the whole process. However, I do think that at least half a tank of fuel would just help the experience along. To have a car registering zero on the fuel gauge all the way home but with no time to seek out a reasonably priced petrol station just took the icing of the cake a wee bit.

Reply from Lancers Of Beckenham on 10/03/17

Dear Felice. Thank you so much for your kind comment, It is very nice to hear that you were happy with the service that you received. We have taken your comment regarding the fuel on board, we can honestly say that we thought that there was at least a quarter of a tank of fuel in the vehicle. Our customers buying experience is very important to us, therefore we are grateful for your comment and will address this accordingly.

By Joanne T on 02 March 2017 | Verified purchase

Wonderful service with no pressure to purchase the car. All my questions were answered fully and once i decided it go ahead i was support very through the process including finance and part exchange. The vehicle is excellent quality and well prepared. I will definitely use Lancers again. Thank you Richard for all your support!

Reply from Lancers Of Beckenham on 06/03/17

Dear Joanne.Thank you so much for taking the time to write a review for us. It means alot to us to have happy customers and we are delighted that you are happy with the service you received and with your new car. Kind regards, Richard and Theo

By Allison G on 27 February 2017 | Verified purchase

Right from the off the service was excellent. I had an immediate response to my email to the dealer with full descriptions of the car. I arranged a viewing and test drive. The greeting was warm, friendly and personable. Genuine. No pressure was put on me to buy anything at all, the whole experience of buying from this garage was one of the best I have ever had. I would recommend anyone to buy from lancers. Everything was taken care of on the spot when I went back to purchase the car. All legalities were covered. A full service and mot were done on the car and a 3 month warranty was included with the purchase. Peaceful, relaxed and efficient. The perfect second hand buying experience.

Reply from Lancers Of Beckenham on 06/03/17

Dear Allison.Thank you so much for writing your very kind review.It is important to us that our customers feel comfortable when buying their new car and are happy with the service they receive.Kind regards,Richard and Theo.

By Paul F on 09 February 2017 | Verified purchase

We as a family and many of our friends have been buying our cars from lancers for many years we have always been extremely satisfied and very happy with the exceptional service, we would never go to any other used car dealer apart from being very knowledgeable and going that extra mile to accomadate there customers. Theo and Richard are very genuine men who go out of there way to make your experience of buying a new car very pleasurable and worry free.

Reply from Lancers Of Beckenham on 11/02/17

Dear Paul & Janet, Thank you so much for your very kind review. We are delighted that you are very happy with your new Vauxhall Mokka. Thank you for being such loyal customers over the last 17 years and for the many personal recommendations you have given. kind regards Theo&Richard.

By Irene B on 08 February 2017 | Verified purchase

This is a really nice trader to do business with. The cars are in excellent condition . Richard is very good he did all the change over nothing was too much trouble . In all we are pleased we chose lancaster we felt very comftable trading with richard and were gratefull for all his help exsplaning what all the buttons are for in car. Would recomend this dealer 100%

By Jonathan V on 07 February 2017 | Verified purchase

Very easy experience with Lancers with very good customer service provided. Would recommend to anyone looking for a new (approved used) car

By LAUREN M on 31 January 2017 | Verified purchase

I bought my first car here straight after passing my test. I loved the fact that they only have top quality second hand cars on their forecourt so you don't have to worry about buying a dud. Richard was very knowledgable and helpful without ever being pushy. They gave the car a full service, replacing any parts that weren't 100%. I felt very confident that I was driving away in a top quality car. The after sales service was also excellent, Richard rang up to make sure I was happy with the car and was very useful when answering my many questions. I'd definitely recommend Lancers to anyone wanting a second hand car.

By MILDA F on 18 January 2017 | Verified purchase

Great service! Very friendly and helpful, also went out of their way to help me get finance. Excellent customer service, everything and more than one could expect.

By Vincent M on 07 January 2017 | Verified purchase

Excellent customer service, pulled up at 1pm was driving a car away by 3pm having taxed and insured it. Friendly salesman, didn't push finance at all which was nice. Would definitely recommend any first time car buyer or experienced car buyers alike

Reply from Lancers Of Beckenham on 21/01/17

Dear Vincent, Thank you for your kind review. We are delighted to hear that you were happy with the service that you received. kind regards Theo & Richard

By Daphne K on 07 January 2017 | Verified purchase

We were looking for a used family car, it had to be automatic, low mileage and in good condition. Having bought a thoroughly satisfactory car from Lancers in the past we went back, while also looking around at various main dealers in our area. We found a brilliant choice of vehicles which ticked all our boxes on the Lancers site. The result is that we have purchased an ex-mobility Astra, in perfect condition. The courtesy and efficiency which we received could not be faulted and we will not hesitate to go back to Lancers when we need another car for our expanding family of drivers (children have a habit of wanted their own cars eventually!!) Thank you Lancers

Reply from Lancers Of Beckenham on 21/01/17

Dear Daphne, Thank you so much for taking the time to write your review. As a small independent business it means a lot to us that you are a happy customer. It was good to see you back and we are delighted that you are happy with your new car. Kind regards Theo & Richard.