Customer reviews of Lancers Of Beckenham

By JOHN H on 18 November 2015 | Verified purchase

This is my second car purchase from Lancers and I couldn't be happier! Fantastic customer service as well as helping me find the best fiancé deal possible! Would highly recommend Lancers to anybody! 5 stars every time!

By PETER W on 14 November 2015 | Verified purchase

Good, friendly service, and I didn't feel like I was being sold to. Prices were on the whole fair. So far I am very pleased with the car I bought. Only reason for not giving a 5 is that they are a small dealership and obviously don't have the range of vehicles that I could choose from. This the third car I have bought from Lancers, so I must be satisfied!

By PHILIP H on 13 November 2015 | Verified purchase

Found exactly what I was looking for, the salesman was a great help and the car was very low mileage and in beautiful condition. Price very reasonable, have bought from them before and would happily do so again. Very good auto sales company. Highly recommended.

By Stuart I on 09 October 2015 | Verified purchase

Thank you both at Lancers for making a stressful experience - saying goodbye to an old workhorse and buying a new one - as smooth, and professional as you did.

By John W on 08 October 2015 | Verified purchase

A really pleasant experience. Saw the car online, went along, was given the keys and left to look around, then took it for a test drive up the road. The best bit was there was no hard sell whatsoever - the car was immaculate, fully serviced and ready to go. Part exchange was painless, and I was given a very fair price I was happy with. I can't recommend Lancers enough - Richard who I dealt with was brilliant, the car was even given an extra hoover and polish (it really didn't need it!) when I collected it 24 hours later. The easiest car buying experience I've had in years - a small family firm, and it shows.

By David A on 16 July 2015 | Verified purchase

I had a very good experience with Lancers. The sales process was relaxed, Theo was always available to answer questions, but not at all pushy which I really liked. The car was made ready at the agreed time, and to the agreed spec. All in all a very pleasant experience.

By Victoria O on 21 June 2015 | Verified purchase

Very professional and friendly dealers. Got a great quality car at a great price. Everything was explained clearly and correct procedures followed for the buying and selling of second hand cars. Shall be looking towards them again when I need another car

By Lewis S on 26 February 2018 | Purchase not verified

I bought my first hand car from Lancer nearly 1 year ago. Not knowing much about car, and glad to get advices from Lancer. They provided good sincere service. And the car run well so far. A point I want to make - with the car I got a year warranty, and near the end of year I had a problem with rear wiper. I had a few calls to Lancer to clarify if it is covered in the warranty, and they are willing to follow up and respond. i can see they are not only selling, but also put in effort for after sale service. I believe this is where customers can get the confidence.

By Dave R on 23 January 2018 | Purchase not verified

So pleased with our C3, bought from Lancers about 4 years ago, we returned this month to buy another car. Excellent customer service. Trustworthy and most helpful. Love our Fiat 500.

Reply from Lancers Of Beckenham on 25/01/18

Dear Dave, Thank you so much for your kind review. it was so nice to see you back after 4 years and we are very happy that you love your new Fiat 500.

By Sarah O on 12 November 2017 | Purchase not verified

Travelled a long distance to view a car, called day before hand to go through finance and called again 60 minutes before arrival, arrived ready to buy car, which was still on forecourt, to be told it's been sold 5 minutes before I arrived! Waste of my time and very poor customer service!!

Reply from Lancers Of Beckenham on 23/11/17

Dear Sarah, we are so disappointed to have received this review because we feel that we have done nothing wrong. As a business it would be very impractical for us to hold cars without a deposit. We do receive many sales inquires but not all convert into sales, therefore I hope that you do understand our policy. If an agreement had been made to hold the car for you we would have removed it from sale, but no agreement had been made. We do apologise for any inconvenience caused. We have worked hard for the past 18 years to earn our excellent reputation.