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Customer reviews of Lancers Of Beckenham

At Lancers Of Beckenham we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, we strive to make the buying process as simple and hassle-free as possible.

Don't just take our word for it, see what some of our customers have to say about us....

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Lancers Of Beckenham

Lancers Of Beckenham

Based on 91 customer reviews

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  • 5

    Excellent customer experience.

    By Derek F on 22 May 2019 | Purchase not verified

    What a great customer experience from Richard and Theo. So knowledgeable and were able to recommend the car that suited our needs. Competitively priced got a deal I am more than happy with, could not find any better elsewhere. Richard helped with the transfers of tax and insurance which meant within 24 hours we were able to drive off happily in our new car. Would have no hesitation in recommending this garage to friends and family. Thank you Richard and Theo.

  • 5

    Car Purchase

    By Michael B on 16 April 2019 | Purchase not verified

    I bought a car on behalf on my daughter recently, with Lancer's, and I am very satisfied with the way that the purchase was handled by them. They were very professional and agreed improvements to the car were made without any fuss and also within agreed timescales. Very good.

  • 5

    A very happy and stress free experience

    By Chris J on 06 March 2019 | Purchase not verified

    In my recent hunt for a car I visited many dealers over the course of a few days, and though there are still one or two who offer a decent level of customer care, some are definitely off-putting in their approach. This, however, cannot be said for Lancers (Beckenham), and in particular Richard, who dealt with my recent enquiry both courteously and professionally, spending time to offer advice which was much appreciated at the start of my search when there are so many different choices and different offers available . He rang me promptly when a car he thought I might be interested in arrived later that day, and I returned to test drive that and another that had caught my eye. I was happy to make a decision there and then, so impressed was I with how Lancers did business. It really did stand out! I drove my Honda off the forecourt today. I never thought I would make up my mind quite so quickly. Thanks again Richard!

  • 5

    how to purchase a car without hassle

    By A J J on 13 January 2019 | Purchase not verified

    A good range of cars from about £6000 to £10000 all in very good condition . The majority have full dealer service history and usually lower than average mileage. Staff are knowledgeable of each cars specifics . Finance facilities if required at below market average . additional warranties available . generally an all round pleasant experience . Enjoying the new car (to me )

  • 5

    Over the moon!

    By Nicol B on 13 October 2018 | Purchase not verified

    I bought my new Clio from Lancers of Beckenham 3 weeks ago and I must say I’m over the moon with my new car. The team did everything they could to ensure I was 100% happy with my new car! I felt no pressure at all when I visited them, their service was faultless. I honestly can not recommend them enough, they put so much effort into their work and it really does pay off. Thank you for my lovely new car!

  • 5

    Perfect, thank you!

    By Jordan H on 25 September 2018 | Purchase not verified

    I bought an Astra GTC from Theo last week and couldn’t have asked for a better experience. Being over a 3 hour drive from the showroom I was given a detailed description of the condition of the car and wasn’t disappointed. The part exchange amount given was fair and I left feeling I had a genuinely good deal. I would thoroughly recommend Lancers and especially Theo and will certainly be using them again in the future.

  • 5

    Good service both for sale and after-sale

    By Lewis S on 26 February 2018 | Purchase not verified

    I bought my first hand car from Lancer nearly 1 year ago. Not knowing much about car, and glad to get advices from Lancer. They provided good sincere service. And the car run well so far. A point I want to make - with the car I got a year warranty, and near the end of year I had a problem with rear wiper. I had a few calls to Lancer to clarify if it is covered in the warranty, and they are willing to follow up and respond. i can see they are not only selling, but also put in effort for after sale service. I believe this is where customers can get the confidence.

  • 5

    Very happy returning customer

    By Dave R on 23 January 2018 | Purchase not verified

    So pleased with our C3, bought from Lancers about 4 years ago, we returned this month to buy another car. Excellent customer service. Trustworthy and most helpful. Love our Fiat 500.

    Reply from Lancers Of Beckenham on 25/01/18

    Dear Dave, Thank you so much for your kind review. it was so nice to see you back after 4 years and we are very happy that you love your new Fiat 500.

  • 5

    Time wasters

    By Sarah O on 12 November 2017 | Purchase not verified

    Travelled a long distance to view a car, called day before hand to go through finance and called again 60 minutes before arrival, arrived ready to buy car, which was still on forecourt, to be told it's been sold 5 minutes before I arrived! Waste of my time and very poor customer service!!

    Reply from Lancers Of Beckenham on 23/11/17

    Dear Sarah, we are so disappointed to have received this review because we feel that we have done nothing wrong. As a business it would be very impractical for us to hold cars without a deposit. We do receive many sales inquires but not all convert into sales, therefore I hope that you do understand our policy. If an agreement had been made to hold the car for you we would have removed it from sale, but no agreement had been made. We do apologise for any inconvenience caused. We have worked hard for the past 18 years to earn our excellent reputation.

  • 5

    Fantastic Experience at Lancers!

    By Mark D on 11 April 2017 | Purchase not verified

    Just bought a beautiful Mazda MX-5 from Lancers, after dealing with the wonderfully helpful and informative Richard. Have been looking around online for quite some time at a specific Mazda and finally found one that met all of our wishes, so decided to go and visit Lancers in Beckenham to view/test drive the car. After meeting Richard and seeing the car for the first time, everything just felt right and after a quick test drive round the backstreets of Beckenham, decided that this was the car for us, and put the deposit down then and there! After going to Mazda dealerships directly and test driving a few cars in the local area, it was clear that Lancers was the place to purchase our vehicle from. Not only was the car in immaculate condition, Richard was such a pleasure to deal with, and didn't have that typical car salesman vibe, just a normal bloke selling fantastic cars with the customer service to go along with it!

Lancers Of Beckenham

020 86636677 020 86636677

Opening times

Monday 10:00 - 17:00
Tuesday 10:00 - 17:00
Wednesday 10:00 - 17:00
Thursday 10:00 - 17:00
Friday 10:00 - 17:00
Saturday 10:00 - 16:00
Sunday Appointment Only

Lancers Of Beckenham

292 Croydon Road,
Borough Of Bromley,